Question 1

What is Hubnity?

Accepted Answer

Hubnity is a time tracking and work reporting system for teams that need clear records of where work time goes. It helps people track time by client, project, and task, then turn that data into timesheets, reports, and invoice-ready summaries. The product is designed to support billing clarity, project planning, and team accountability without making work feel like constant surveillance. Businesses use Hubnity to replace scattered spreadsheets with a more reliable source of truth.

Question 2

Who is Hubnity for?

Accepted Answer

Hubnity is for teams, freelancers, agencies, consultants, legal firms, real estate teams, accounting companies, IT teams, cleaning companies, and field service businesses. It is useful when time needs to be connected to clients, projects, tasks, approvals, costs, or invoices. Managers get better visibility into work progress, while employees get a clearer way to show what they worked on. Clients benefit from reports that explain the work behind the bill.

Question 3

Is Hubnity only for IT teams?

Accepted Answer

No, Hubnity is not only for IT teams. Software teams can use it for project and task tracking, but the same workflow also fits agencies, law firms, consultants, accountants, real estate teams, and service companies. Any business that sells time, manages client work, or needs accurate work records can use Hubnity. The important part is having a clear structure for clients, projects, tasks, and approvals.

Question 4

Is Hubnity an employee monitoring tool?

Accepted Answer

Hubnity can include work-context features, but it is positioned as a transparent time tracking and reporting platform. The goal is to help teams understand work, approve hours, prepare reports, and bill clients, not to create a culture of constant checking. Tracking should be visible, configurable, and explained to team members before it is used. Managers should use Hubnity as business context, not as a replacement for trust and communication.

Question 5

Can Hubnity be used without screenshots?

Accepted Answer

Yes, Hubnity can be used without screenshots if your workspace settings allow that configuration. Many teams only need time, client, project, task, notes, approvals, and reports. Screenshots may be useful for some remote or client-facing workflows, but they should not be required for every team. Companies should choose the level of work context that fits their policies, roles, and privacy expectations.

Question 6

Can freelancers and solo users use Hubnity?

Accepted Answer

Yes, freelancers and solo professionals can use Hubnity to track client work, separate billable and non-billable time, and prepare cleaner summaries for invoices. A solo user can benefit from seeing where time goes and which clients or projects consume the most effort. This helps with pricing, retainers, planning, and reducing missed billable hours. As the business grows, the same structure can support a larger team.

Question 7

What business problems does Hubnity solve?

Accepted Answer

Hubnity helps solve unclear timesheets, missed billable hours, manual spreadsheet cleanup, weak client reporting, and poor visibility into project costs. It gives teams a more consistent way to capture work while it happens instead of reconstructing it later. Managers can review hours with context, finance teams can prepare cleaner billing data, and owners can see where time affects profitability. The result is less guesswork around work, cost, and billing.

Question 8

How is Hubnity different from manual spreadsheets?

Accepted Answer

Spreadsheets usually depend on people remembering their work after the fact, which can lead to missing hours, vague notes, and inconsistent categories. Hubnity captures time closer to when work happens and connects it to clients, projects, tasks, approvals, and reports. This makes the record easier to review and more useful for invoices or project analysis. Teams can still export data when needed, but they do not have to manage the entire workflow manually.

Question 9

How does Hubnity track time?

Accepted Answer

Hubnity tracks time through active work sessions that a user starts with a timer. The user can connect the session to a client, project, task, or other work context so the time is useful later. While the timer is running, Hubnity can organize the session for timesheets, reports, approvals, and billing. When the timer is stopped, the work session should end and tracking for that session should stop.

Question 10

What is a work session?

Accepted Answer

A work session is a recorded block of time tied to a specific piece of work. It may include a start time, stop time, duration, user, client, project, task, notes, and billing status. Work sessions help teams understand what was done without relying only on memory or status messages. They are the building blocks for timesheets, reports, project cost analysis, and invoice-ready summaries.

Question 11

Does Hubnity track time when the timer is off?

Accepted Answer

No, Hubnity is designed around timer-based tracking. When the timer is off, Hubnity should not keep recording work time or collecting activity for that session. This boundary is important because it helps users understand when tracking is active and when it is not. Companies should also communicate their tracking policy clearly so there is no confusion.

Question 12

Can users edit time entries or add manual time?

Accepted Answer

Yes, teams often need edits or manual time to correct real-world mistakes. A user may forget to start the timer, choose the wrong task, or need to add time for offline work. Hubnity can support corrections so the final timesheet is more accurate, and managers can review changes when approval rules require it. This keeps the record practical while still making it reviewable.

Question 13

Can managers approve timesheets?

Accepted Answer

Yes, timesheet approval helps teams review work before it becomes payroll, a client report, or invoice data. Managers can check whether time is assigned to the right client, project, task, and billing category. This helps catch mistakes before they affect finance or client conversations. Approvals also create a cleaner workflow for employees because they know when their submitted time has been reviewed.

Question 14

What happens if someone forgets to start the timer?

Accepted Answer

If someone forgets to start the timer, manual time or an edited entry can help correct the record if workspace policy allows it. The user should add enough context to explain what work was done and when it happened. A manager may review the correction before approving the timesheet. This is more accurate and fair than forcing teams to ignore legitimate work or guess at the end of the week.

Question 15

How does idle time work?

Accepted Answer

Idle time helps identify periods of low or no activity during an active work session. It can reveal forgotten timers, breaks, meetings away from the device, or moments when someone stepped away. Teams can decide whether idle time should be kept, removed, or explained based on their policy. The purpose is cleaner time records, not punishment.

Question 16

What are billable and non-billable hours?

Accepted Answer

Billable hours are time entries that can be charged to a client under the agreed scope of work. Non-billable hours are still real work, but they may be internal, administrative, training-related, sales-related, or outside the client agreement. Hubnity helps teams separate these categories while work is still fresh. This makes invoices, utilization reports, and project profitability easier to understand.

Question 17

Can users switch clients, projects, or tasks during the day?

Accepted Answer

Yes, users should be able to switch the active timer to the correct client, project, or task as their work changes. This is important for consultants, agencies, legal teams, accountants, IT teams, and service businesses that handle multiple workstreams in one day. Switching context keeps reports more accurate and reduces end-of-week cleanup. It also helps clients understand exactly where time was spent.

Question 18

Does Hubnity have a desktop app?

Accepted Answer

Hubnity can support desktop app tracking for teams that need reliable work-session records. A desktop app keeps the timer close to the user's daily workflow and can support features that are difficult to manage only from a browser. This may include idle detection, screenshots, app and URL context, or offline time capture when those features are enabled. Available functionality can depend on the operating system, plan, and workspace settings.

Question 19

Why is a desktop app useful for time tracking?

Accepted Answer

A desktop app is useful because many people work across multiple tools, tabs, and files throughout the day. It keeps the timer accessible even when the browser dashboard is not open. It can also support more accurate active-session records for teams that need detailed timesheets or client billing. This helps users track work with fewer interruptions and helps managers review time with better context.

Question 20

How is the desktop app different from the web dashboard?

Accepted Answer

The desktop app is mainly for tracking active work sessions from the user's device. The web dashboard is mainly for reviewing timesheets, reports, settings, clients, projects, team activity, approvals, and billing summaries. In many workflows, employees use the desktop app to track time while managers and admins use the dashboard to review and configure data. Together they support both daily tracking and business reporting.

Question 21

Does Hubnity run in the background?

Accepted Answer

Hubnity may run in the background while a user is actively tracking time so the work session can continue smoothly. This does not mean it should collect work data all the time. The key boundary is the active timer and the workspace settings that define what is collected during a session. Users should be able to understand when tracking is active.

Question 22

When is tracking active?

Accepted Answer

Tracking is active when the user starts a work session with the timer and the app is configured to record that type of work data. If screenshots, app tracking, URL tracking, or activity signals are enabled, those features should be tied to active tracking rules. When the timer is off, the active work session should end. This distinction helps keep tracking understandable and privacy-aware.

Question 23

Does Hubnity work offline?

Accepted Answer

Hubnity may support offline tracking depending on the app version, device, and workspace configuration. Offline support is useful when users travel, work in the field, or temporarily lose connection. The app can keep local records until it can sync again. Teams should review synced entries before using them for invoices, payroll, or final reports.

Question 24

What happens when offline time syncs?

Accepted Answer

When offline time syncs, the saved work sessions can be sent back to the workspace once the device reconnects. The synced entries should include the relevant time, user, project, task, and available context. Managers may review these entries as part of the normal timesheet approval process. If something looks wrong, the user or manager should correct it before billing or reporting.

Question 25

Which operating systems can Hubnity support?

Accepted Answer

Hubnity should support common desktop environments where teams do their work, such as Windows and macOS, with other platforms depending on product availability. The web dashboard can be used through a browser for review, reports, and administration. Mobile or field workflows may require separate app support. Check your Hubnity account or download page for the latest supported operating systems.

Question 26

What should companies explain before asking users to install the desktop app?

Accepted Answer

Companies should explain why the desktop app is being used, when tracking is active, and what data may be collected during a work session. They should also explain which features are enabled, who can see the data, and how the information will be used. This is especially important for screenshots, app and URL tracking, and activity signals. Clear communication helps reduce concern and creates a better rollout experience.

Question 27

Does Hubnity take screenshots?

Accepted Answer

Hubnity can support screenshots when a company enables that feature in its workspace settings. Screenshots can help provide work context for remote teams, client billing, quality review, or certain operational workflows. They should not be treated as the default requirement for every team or role. We recommend informing team members before enabling screenshots and explaining the business purpose.

Question 28

When are screenshots useful?

Accepted Answer

Screenshots are useful when a team needs extra context behind tracked hours, especially for client-facing or distributed work. They can help show that time was connected to the right task, tool, or project. They may also help resolve billing questions when clients need more detail than a time total. Screenshots should still be used carefully because they can contain sensitive information.

Question 29

Can screenshots be disabled?

Accepted Answer

Yes, screenshots should be configurable based on the needs of the organization, team, or role. Some teams may only need time, projects, tasks, and approvals. Others may enable screenshots for specific client work or higher-context workflows. Hubnity is designed to support different levels of visibility rather than forcing the same policy on everyone.

Question 30

Who can see screenshots?

Accepted Answer

Screenshot visibility should depend on workspace roles and permissions. A user may need to review their own screenshots, while managers, admins, or approvers may need access for timesheet review or client reporting. Not everyone in a company should automatically see every screenshot. Companies should configure access carefully and explain visibility rules to the team.

Question 31

Does Hubnity record video?

Accepted Answer

No, Hubnity should not record continuous screen video. Time tracking and work reporting do not require that level of capture to be useful. Optional screenshots can provide context without turning work into a live video feed. If your organization needs a specific review process, it should still be configured around privacy, transparency, and business purpose.

Question 32

Does Hubnity record audio or webcam?

Accepted Answer

No, Hubnity should not record microphone audio or webcam video. Work visibility should not require camera access or private audio capture. The product should focus on time, tasks, projects, approvals, reports, and optional work-context signals. This helps teams create accountability without using invasive methods.

Question 33

Does Hubnity record keystrokes?

Accepted Answer

No, Hubnity should not record the content of keystrokes. Activity tracking may detect whether keyboard or mouse activity happened during an active timer, but it should not capture words, messages, passwords, or documents. This distinction is important for privacy and employee trust. Companies should explain it clearly if they use activity-based signals.

Question 34

Does Hubnity track apps and websites?

Accepted Answer

Hubnity can support app and website tracking when that feature is enabled by the workspace. This can help managers understand work context, such as time spent in design tools, project management systems, research sites, or client platforms. App and URL data should be used as context, not as a standalone judgment of performance. Companies should configure it according to internal policies and local laws.

Question 35

How should activity data be used?

Accepted Answer

Activity data should be used to improve time accuracy, review work context, and identify workflow issues. It should not be used as a simple score that ignores the nature of the role. Different jobs have different activity patterns, and some valuable work happens away from keyboard and mouse input. Managers should combine activity data with tasks, outputs, communication, and business context.

Question 36

Can activity tracking be disabled?

Accepted Answer

Yes, activity tracking should be configurable when the product and plan support those settings. Some teams may need activity context, while others may only need time and project records. Disabling activity tracking can be appropriate for privacy-focused teams, senior roles, sensitive work, or workflows where activity signals do not add value. The best setup is the one that supports accountability without unnecessary noise.

Question 37

Is Hubnity privacy-friendly?

Accepted Answer

Hubnity is designed with privacy and transparency in mind. Tracking should be connected to a clear business purpose, such as timesheets, approvals, client reports, project costs, or billing. Optional monitoring features should be visible and configurable rather than hidden. Companies should configure Hubnity according to internal policies, employment agreements, and local laws.

Question 38

Who can see tracked data?

Accepted Answer

Tracked data is typically visible to the user and to authorized people in the workspace, such as managers, admins, approvers, or finance users. Access should depend on roles and permissions. A manager may need team time records, while finance may need billing summaries and owners may need project profitability data. Hubnity should help make data available to the right people, not everyone by default.

Question 39

Can employees see their own tracked data?

Accepted Answer

Yes, employees should be able to review their own tracked time and work records. This helps them confirm that entries are accurate before approval, reporting, payroll, or invoicing. It also makes tracking more transparent because employees and managers can discuss the same record. Employee visibility is an important part of building trust in the workflow.

Question 40

What data can managers access?

Accepted Answer

Managers can access the data their role and permissions allow them to review. This may include tracked time, projects, tasks, timesheets, approvals, reports, billing status, and optional work-context features. Access should be limited to what managers need for planning, coaching, approvals, and reporting. Companies should avoid giving broad access without a clear reason.

Question 41

Should companies notify employees before enabling tracking?

Accepted Answer

Yes, companies should notify team members before enabling time tracking, screenshots, app and URL tracking, activity tracking, or similar features. A clear explanation should cover what is collected, when tracking is active, who can see the data, and why the business uses it. This reduces anxiety and helps employees understand the workflow. In some locations, notice or consent may also be required by law.

Question 42

How do roles and permissions help protect data?

Accepted Answer

Roles and permissions help limit access to people who actually need the data for their work. For example, a project manager may review their team's timesheets, while a finance user may only need billable summaries. This reduces unnecessary exposure of work records and supports a more responsible data workflow. Admins should review permissions regularly as teams and responsibilities change.

Question 43

Does Hubnity collect personal data?

Accepted Answer

Hubnity may process personal data because time records are connected to users, devices, work sessions, and workspace activity. The exact data depends on enabled features, workspace settings, and product configuration. Companies should treat tracked work data responsibly and explain how it is used. They should also follow applicable privacy laws and internal policies.

Question 44

How should companies handle privacy laws?

Accepted Answer

Privacy and employment rules vary by country, state, industry, and worker relationship. Hubnity can support transparent tracking workflows, but it does not replace legal advice or guarantee compliance. Companies should review local requirements before enabling monitoring features. When in doubt, they should consult legal counsel and configure Hubnity conservatively.

Question 45

Can Hubnity be used without hidden monitoring?

Accepted Answer

Yes, Hubnity should be used transparently, with visible timers, clear settings, and understandable policies. Hidden monitoring creates trust problems and may create legal risk in some environments. The better approach is to explain what is tracked and why, then use the data for work records, reporting, billing, and planning. Transparent use is also better for employee adoption.

Question 46

What should a company include in its tracking policy?

Accepted Answer

A tracking policy should explain when tracking is active, which features are enabled, what data is collected, and who can see it. It should also explain how data is used for timesheets, approvals, reports, billing, payroll, or performance conversations. Companies should include rules for edits, manual time, idle time, screenshots, and data retention if those topics apply. The policy should be written in plain language so employees can understand it before tracking begins.

Question 47

How does Hubnity help managers?

Accepted Answer

Hubnity helps managers review work time, project progress, approvals, and workload without asking for constant manual updates. It organizes time by clients, projects, tasks, and people so managers can see what needs attention. This helps catch missing time, overloaded teams, and over-serviced projects earlier. The best use is planning and coaching, not micromanagement.

Question 48

How does Hubnity help employees?

Accepted Answer

Hubnity helps employees show what they worked on without rebuilding the day from memory. They can track time against the correct client, project, and task, then review entries before approval. This protects employees from unclear expectations and missed work records. It also gives them a shared source of truth when questions come up.

Question 49

How does Hubnity help business owners?

Accepted Answer

Hubnity helps owners understand how time affects revenue, cost, capacity, and project profitability. Instead of only seeing invoices or payroll after the fact, owners can review the work records behind those numbers. This helps with pricing, staffing, planning, and identifying unprofitable work. Clear time data can make business decisions less dependent on guesswork.

Question 50

How does Hubnity help finance or accounting teams?

Accepted Answer

Finance and accounting teams can use Hubnity to review billable hours, non-billable time, approvals, exports, and invoice-ready summaries. Clean records reduce the amount of manual reconciliation needed at the end of the month. Finance teams can also spot missing billing context before invoices go out. This helps reduce disputes and improves confidence in the numbers.

Question 51

Is Hubnity useful for remote teams?

Accepted Answer

Yes, remote teams often need clearer work records because managers and clients cannot rely on in-person visibility. Hubnity helps remote teams understand time, tasks, progress, and approvals without constant check-ins. It can reduce status meetings and give clients more confidence in delivered work. The key is to set expectations clearly and keep tracking focused on work outcomes.

Question 52

How can teams avoid micromanagement?

Accepted Answer

Teams can avoid micromanagement by using Hubnity to review work context, not every small activity signal in isolation. Managers should focus on project progress, accurate timesheets, workload, billable clarity, and client reporting. Policies should explain what data is collected and how it will be used. When teams use the data for planning and accountability, tracking feels more practical and less invasive.

Question 53

Can managers review workload and capacity?

Accepted Answer

Yes, tracked time can help managers understand workload, utilization, and capacity trends. If one person or team is consistently over capacity, managers can adjust priorities, timelines, or staffing. If a project consumes more time than expected, the team can investigate scope or process issues. This helps teams respond earlier instead of waiting until deadlines or budgets are already under pressure.

Question 54

Can different teams have different tracking settings?

Accepted Answer

Yes, different teams may need different tracking settings depending on their work. A client-facing agency team may need billable context and screenshots, while an internal strategy team may only need lightweight time records. Hubnity should support configuration that fits the role, policy, and business purpose. This makes the rollout more flexible and less intrusive.

Question 55

Can managers compare productivity across team members?

Accepted Answer

Managers can review patterns across team members, but comparisons should be handled carefully. Different roles create different activity patterns, and raw activity does not always equal value. A designer, lawyer, developer, consultant, and field worker may all have very different work rhythms. Hubnity is most useful when managers combine data with role context, goals, and communication.

Question 56

How do approvals improve the workflow?

Accepted Answer

Approvals create a review step before time becomes payroll, client reports, or invoice data. Managers can catch incorrect projects, missing notes, idle time, or unclear billable status before the information is finalized. Employees get a chance to fix mistakes while the work is still recent. This makes downstream reporting and billing more reliable.

Question 57

What are billable hours?

Accepted Answer

Billable hours are time entries that can be charged to a client under the agreed scope of work. They should be connected to the right client, project, task, and billing rate or billing category. Hubnity helps teams capture billable work closer to when it happens. This reduces missed revenue and makes invoices easier to explain.

Question 58

What are non-billable hours?

Accepted Answer

Non-billable hours are real work that should not be charged directly to a client. They may include internal meetings, admin work, training, sales, project cleanup, or work outside the agreement. Tracking non-billable time is still useful because it shows how much effort is required to run the business. It also helps teams understand utilization and project profitability more accurately.

Question 59

Can Hubnity prepare client reports?

Accepted Answer

Yes, Hubnity can help teams prepare client-ready reports from tracked time and work context. Reports can show time by client, project, task, date, user, and billing status. This gives clients a clearer view of what was done without forcing the team to rebuild the report manually. Good reports can make project reviews and invoice conversations much calmer.

Question 60

Can Hubnity help with invoices?

Accepted Answer

Hubnity can help prepare invoice-ready summaries by organizing tracked time and billable hours. It can show which entries are ready to bill and which need review or correction. Depending on your workflow, Hubnity may support exports or summaries for accounting and invoicing tools. The main benefit is that invoice data comes from tracked work rather than end-of-month guesswork.

Question 61

Can Hubnity reduce billing disputes?

Accepted Answer

Yes, clearer work records can reduce billing disputes. When time is connected to clients, projects, tasks, and notes, it is easier to explain what a client is paying for. Managers can review questionable entries before they reach the invoice. Clients are less likely to challenge vague charges when reports show useful detail.

Question 62

Can Hubnity show what a client is paying for?

Accepted Answer

Yes, Hubnity helps turn tracked time into a more understandable work record. Instead of sending a vague invoice line, teams can show the project, task, time period, team member, and summary behind the bill. This is especially useful for retainers, consulting work, legal work, agency services, and support agreements. Clear reporting helps build trust with clients.

Question 63

Can Hubnity help with project profitability?

Accepted Answer

Yes, project profitability becomes easier to understand when time is tied to clients, projects, tasks, and billing status. Hubnity can help teams see how much effort a project actually requires and how much of that time is billable. This helps identify underpriced work, inefficient processes, or projects that need scope adjustment. Owners can use this information to improve pricing and staffing decisions.

Question 64

Can Hubnity show scope creep?

Accepted Answer

Yes, tracked time can reveal scope creep when a project begins consuming more hours than expected. If a client or project requires repeated extra work, Hubnity makes that pattern easier to see. Managers can use the data to start a scope conversation before margins disappear. This is more effective than discovering the issue after the invoice is already late.

Clear answers about time tracking, privacy, billing, and reports.

General

Time tracking

Desktop app

Screenshots and activity

Privacy and security

Teams and managers

Clients, reports, and invoicing

Industries and use cases

Integrations

Pricing and plans

Account and support