Turn agent activity into clear, service-ready records
Track attendance, productive time, and reporting across every team without adding more manual supervision.
Call center features
Keep service operations visible in one workspace
Review agent time, attendance, workload, scheduling, and reporting without rebuilding the day from separate systems.
Call center workflow
Real-Time Agent Tracking
Agent operations
Monitor every agent in real time
Track working hours, active sessions, and agent availability as work happens. Gain complete visibility into your call center operations without manual updates.
Monitor agent activity and working hours live
Agent operations
Turn activity data into productivity insights
Understand team performance with detailed analytics, identify trends, and make data-driven decisions that improve operational efficiency.
Measure team efficiency and performance trends
Agent operations
Stay connected with your entire workforce
Track agent statuses, workloads, and availability across teams to ensure balanced operations and better customer experiences.
Track statuses, workloads, and team availability
Agent operations
Measure performance that matters
Monitor key metrics, evaluate team performance, and generate actionable reports that help managers improve productivity.
Analyze KPIs and call center performance metrics
Agent operations
Review reports and discover patterns
Use the available reporting views to review time records, activity context, and recurring productivity patterns.
Review time records and productivity context
Agent operations
Keep attendance records under control
Review attendance records, team activity, and exceptions so managers can follow up with the right context.
Review attendance records and exceptions clearly
Operational workflow
How Hubnity Call Center Time Tracking Works
See how Hubnity helps call center teams track time, improve productivity, and optimize workforce performance.
Step 1
Onboard your agents in minutes
Invite your call center team to Hubnity and start tracking work from any device. Setup takes only a few minutes and requires no complicated configuration.
Step 2
Capture time and performance automatically
Track agent activity, monitor productivity in real time, and gain complete visibility into how your team spends their working hours.
Step 3
Turn workforce data into better decisions
Use detailed reports and performance context to identify bottlenecks and guide follow-up conversations.
Call center operations
Run a more predictable call center operation
Support call center operations with time tracking, performance analytics, and review-ready records.
- 01
Improve team productivity with real-time tracking
Monitor agent activity, track working hours, and gain complete visibility into how your team spends time to improve efficiency and accountability.
Explore productivity tracking - 02
Measure the metrics that drive performance
Track attendance, productivity, utilization, and performance trends with detailed analytics that help managers make better decisions.
View performance analytics - 03
Review attendance with clearer context
Review attendance records and exceptions so managers can follow up with the right context.
Discover attendance review
Everything You Need to Know About Call Center Time Tracking
Answers about attendance, productivity, scheduling, and reporting for call center teams.
Time tracking provides real-time visibility into agent activity, helping managers identify productivity trends, optimize staffing, and improve overall operational efficiency.