Tikit Ɛfɔt Trakin
Kech tɛm we dɛn spɛn pan triaj, investigeshɔn, ɛn rizɔlushɔn wɛtaot ad frikshɔn to ejɛnt wɔkflo dɛn.
Kɔnɛkt tikit andul, layv sɔpɔt, ɛn folow-ɔp to mɛshɔrabul rizɔlushɔn tɛm.
Hubnity gi sɔpɔt tim dɛn wan klia rekɔd fɔ kyu wok, layv kɔnvasheshɔn dɛn, ɛn ɛskaleshɔn ɛfɔt so managa dɛn fit ɔgumɛnt rispɔns kwaliti wɛtaot gɛs wok.
Kɔmɔn Sɔpɔt Chalinj dɛn
Trak Rizɔlushɔn Ɛfɔt Klia Wɛtaot Kyu Blaynd Spɔt dɛn
Sɔpɔt tim dɛn andul big nɔmba fɔ tikit dɛn ɛn layv kɔnvasheshɔn dɛn, bɔt ɛfɔt ɔfin nɔ vizibul te SLA dɛn slip. Hubnity alayn ejɛnt wok wit mɛshɔrabul rekɔd dɛn we redi fɔ rivyu.
- Chalinj 01
Tikit Tɛm Nɔ De Trak
Ejɛnt dɛn switch bitwin chanɛl dɛn ɛn tikit dɛn, bɔt di rial rizɔlushɔn ɛfɔt rareli sho insay opareyshɔnal ripɔt dɛn.
Hubnity aotkɔmBil Tɛnabul Rizɔlushɔn Rekɔd dɛn
Kriet wan tɛnabul sɔs fɔ sɔpɔt ɛfɔt insted fɔ dɛpɛnd pan tikit metadata we nɔ kɔmplit.
- Chalinj 02
Kyu Kɔvarej We Nɔ Ivin
Lida dɛn nɔ fit si usay ejɛnt dɛn spɛn tɛm dɔn triaj, layv chat, fon, ɛn aftɔ-rizɔlushɔn folow-ɔp.
Hubnity aotkɔmƆgumɛnt QA Kɔnvasheshɔn dɛn
Yuz klin aktiviti data fɔ gayd ejɛnt dɛvɛlɔpmɛnt ɛn kwaliti bɛtamɛnt plan dɛn.
- Chalinj 03
Manyual SLA Rolɔp dɛn
Sɔpɔt opareyshɔn de bil rizɔlushɔn samari dɛn bak bay an bifo wikli rivyu dɛn ɛn kapasiti planin sɛshɔn dɛn.
Hubnity aotkɔmMek Opareyshɔn Prɛp Fasta
Tek di ples fɔ manyual data klinɔp wit rizɔlushɔn samari dɛn we redi fɔ rivyu.
- Chalinj 04
Ejɛnt Kapasiti Gap dɛn
Kyu dɛn luk lɛk dɛn gɛt inɔf staf te ɛskaleshɔn prɛp ɛn dɔkyumɛnteshɔn wok stat kriet ayd bɔklɔg dɛn.
Hubnity aotkɔmPlan Stafin wit Kɔnfidɛns
Spɔt ejɛnt dɛn we ova-ɛkstɛnd ɛli ɛn ribalans kyu kɔvarej bifo rispɔns tɛm dɛn safa.
Dipatmɛnt kapabiliti dɛn
Ɔltin We Sɔpɔt Tim dɛn Nid Fɔ Kɔnɛkt Ɛfɔt to Rizɔlushɔn
Frɔm tikit triaj to layv chanɛl kɔvarej, Hubnity de ɛp sɔpɔt tim dɛn mɛsho ɛfɔt, balans kyu dɛn, ɛn ɔgumɛnt savis kwaliti ripɔtin.
Bil fɔ di kɔstɔma sɔpɔt fɔnkshɔn: i oun rispɔnsibiliti dɛn, rivyu dɛn we de rifit, ɛn di tim dɛn we i sɔpɔt.
- Kyu Aktiviti Snapshɔt
- Layv Chanɛl Kɔvarej
- Tikit-Lɛvɛl Tɛm Vizibiliti
Layv Chanɛl Lɔg dɛn
Trak fon, chat, ɛn kɔlbak ɛfɔt wit kɔnsistɛnt aktiviti rekɔd dɛn dɔn chanɛl dɛn.
Ɛskaleshɔn Vizibiliti
Si aw mɔch tɛm muv go na tiya-tu, spɛshalis dɛn, ɛn krɔs-tim andɔf dɛn bifo SLA dɛn na rɛsk.
SLA Kɔmplayɛns Sinal dɛn
Sɛparet riaktiv kyu wok frɔm prɔaktiv folow-ɔp fɔ protɛkt ripɔtin akyurasi.
Ejɛnt Yutilayzeshɔn Sinal dɛn
Aydɛntifay ejɛnt dɛn we ova-lodɛd ɛn ribalans kɔvarej bifo kɔstɔma weyt tɛm dɛn go ɔp.
Sɔpɔt Aktiviti Ripɔt dɛn
Jɛnaret klin samari dɛn fɔ standɔp dɛn, QA rivyu dɛn, ɛn lidashɛp apdet dɛn.
Wɔkflo
Frɔm Kyu Intek to Ripɔtin We Redi Fɔ Rizɔlushɔn
Hubnity de ɛp sɔpɔt tim dɛn trak de-fɔ-de tikit wok, rivyu ɛfɔt kwaliti, ɛn shia kɔnsistɛnt savis ripɔtin dɔn di ɔganayzeshɔn.
Di fokɔs na di dipatmɛnt in intɛnal opareyshɔnal saykul ɛn di disizhɔn dɛn we i ɛp di big ɔganayzeshɔn mek.
- 01
Plan Kyu Kɔvarej
Dɛfayn chanɛl prayoriti dɛn, ɛskaleshɔn pat dɛn, ɛn ejɛnt asaynmɛnt dɛn fɔ ich shif.
- 02
Lɔg Sɔpɔt Aktiviti
Trak layv kɔnvasheshɔn dɛn, tikit apdet dɛn, ɛn folow-ɔp wok wetin kes dɛn de ɔn.
- 03
Klasifay Rizɔlushɔn Wok
Sɛparet triaj, trɔblshutin, dɔkyumɛnteshɔn, ɛn kɔstɔma folow-ɔp aktiviti dɛn.
- 04
Rivyu Ejɛnt Pafɔmans
Validet ɛfɔt kwaliti, kyu balans, ɛn ɛskaleshɔn patɛn dɛn bifo QA sɛshɔn dɛn.
- 05
Pɔblish Sɔpɔt Ripɔtin
Shia klia rizɔlushɔn samari dɛn fɔ kapasiti planin ɛn savis bɛtamɛnt initiativ dɛn.
Yuz-kes dɛn
Bil fɔ Ɛvri Tayp fɔ Kɔstɔma Savis Tim
We yu ron tiya-wan ɛp dɛsk dɛn, tɛknikal sɔpɔt, ɔ entaprayz kɔstɔma sɔksɛs opareyshɔn dɛn, Hubnity sɔpɔt aw yu tim de trak rizɔlushɔn ɛfɔt.
Ɛp Dɛsk Tim dɛn
Trak tikit triaj, trɔblshutin, ɛn klosin ɛfɔt wit lɛs manyual lɔgin.
Layv Sɔpɔt Ejɛnt dɛn
Monito fon ɛn chat kɔvarej frɔm fɔs rispɔns te kes rizɔlushɔn.
Sɔpɔt Opareyshɔn
Standadayz ɛfɔt ripɔtin dɔn tim dɛn fɔ klina SLA ɛn kapasiti analisis.
Tɛknikal Sɔpɔt Spɛshalis dɛn
Mɛsho kɔmplɛks trɔblshutin ɛn ɛskaleshɔn ɛfɔt dɔn prɔdɔk eria dɛn.
Kɔstɔma Ɛkspiriɛns Lid dɛn
Rivyu tim-wayd rizɔlushɔn trɛnd dɛn ɛn ejɛnt kapasiti bifo yu plan savis bɛtamɛnt dɛn.