Fehokotaki e puleʻi tikite, tokoni moʻui, mo e muimui ki he taimi ʻo e fakalelei ʻe lava ke fua.

ʻOange ʻe he Hubnity ki he ngaahi timi tokoni ha lekooti mahino ʻo e ngāue ʻo e laine, ngaahi talanoa moʻui, mo e feinga ʻo e fakahiki ke lava ʻe he kau pule ʻo fakalelei e lelei ʻo e tali taʻe fakafuofua.

Sivisivi e ngaahi palani
Ngaahi koloa ʻo e fakapulipuli
Timi tokoni ki he kasitomā ʻoku puleʻi e ngaahi laine tikite mo e ngaahi founga tali moʻui

Ngaahi Faingataʻa ʻo e Tokoni ʻOku Fakaʻaʻau

Muimui Mahino e Feinga ʻo e Fakalelei Taʻe Ngaahi Potu Fufū ʻo e Laine

Ko e ngaahi timi tokoni ʻoku nau puleʻi ha ngaahi tikite lahi mo e ngaahi talanoa moʻui, ka ʻoku faʻa ʻikai hā e feinga kae ʻoua ke tuai e ngaahi SLA. ʻOku fakatatau ʻe he Hubnity e ngāue ʻa e kau ʻejini ki he ngaahi lekooti ʻe lava ke fua mo mateuteu ke vakaiʻi.

  1. Faingataʻa 01

    Ko e Taimi ʻo e Tikite ʻOku ʻIkai Muimui

    Ko e kau ʻejini ʻoku nau hiki ʻi he ngaahi halanga mo e ngaahi tikite, ka ko e feinga ʻo e fakalelei moʻoni ʻoku faʻa ʻikai hā ʻi he ngaahi lipooti ʻo e ngāue.

    Ola ʻa e Hubnity

    Langa ha Ngaahi Lekooti Falalaʻanga ʻo e Fakalelei

    Fokotuʻu ha tupuʻanga falalaʻanga ʻo e feinga ʻo e tokoni ʻo ʻikai falala ki he fakamatala ʻo e tikite ʻoku ʻikai kakato.

  2. Faingataʻa 02

    Kāpui ʻo e Laine ʻOku ʻIkai Tatau

    ʻOku ʻikai lava ʻe he kau taki ʻo sio ki he feituʻu ʻoku fakamoleki ai e taimi ʻe he kau ʻejini ʻi he fakahokohoko, talanoa moʻui, telefoni, mo e muimui hili e fakalelei.

    Ola ʻa e Hubnity

    Fakalelei e Ngaahi Talanoa QA

    Ngāue ʻaki e fakamatala ngāue maʻa ke tataki e fakalakalaka ʻo e kau ʻejini mo e ngaahi palani ʻo e fakalelei ʻo e lelei.

  3. Faingataʻa 03

    Ngaahi Tānaki SLA ʻAki e Nima

    Ko e ngāue ʻo e tokoni ʻoku toe fokotuʻu e ngaahi fakanounou ʻo e fakalelei ʻaki e nima ki muʻa he ngaahi vakaiʻi ʻo e uike mo e ngaahi fakatahaʻanga palani malava.

    Ola ʻa e Hubnity

    Fakavave e Teuteu ʻo e Ngāue

    Fetongi e fakamaʻa ʻo e fakamatala ʻaki e nima ʻaki e ngaahi fakanounou ʻo e fakalelei kuo mateuteu ke vakaiʻi.

  4. Faingataʻa 04

    Ngaahi Vaha ʻo e Malava ʻo e Kau ʻEjini

    ʻOku hā e ngaahi laine ʻoku kakato e kau ngāue kae ʻoua ke kamata e teuteu ʻo e fakahiki mo e ngāue ʻo e tohi ke fakatupu ha ngaahi tatali fufū.

    Ola ʻa e Hubnity

    Palani e Kau Ngāue ʻaki e Falala

    ʻIlo ʻi muʻa e kau ʻejini kuo fuʻu fonu pea toe vahevahe e kāpui ʻo e laine ki muʻa he tuai e ngaahi tali.

Ngaahi malava ʻo e potungāue

Ko e Meʻa Kotoa ʻOku Fiemaʻu ʻe he Ngaahi Timi Tokoni ke Fehokotaki e Feinga mo e Fakalelei

Mei he fakahokohoko ʻo e tikite ki he kāpui ʻo e halanga moʻui, ʻoku tokoni ʻa e Hubnity ki he ngaahi timi tokoni ke fua e feinga, fakatatau e ngaahi laine, mo fakalelei e lipooti ʻo e lelei ʻo e sevesi.

Fokotuʻu ki he fatongia ʻo e tokoni ki he kasitomā: ngaahi fatongia ʻa ia, ngaahi vakaiʻi ʻoku toutou fai, mo e ngaahi timi ʻoku ne tokoni ki ai.

  • Fakatātā ʻo e Ngāue ʻo e Laine
  • Kāpui ʻo e Halanga Moʻui
  • Sio ki he Taimi ʻi he Tikite
Laupepa pule ʻo e Hubnity mo e sio fakalūkufua ʻo e uike mo e ngāue ʻi he vave ni

Muimui ʻo e Feinga ʻo e Tikite

Kisi e taimi ʻoku fakamoleki ki he fakahokohoko, kumi, mo e fakalelei taʻe fakalahi e faingataʻa ki he ngaahi founga ngāue ʻa e kau ʻejini.

Ngaahi Lok ʻo e Halanga Moʻui

Muimui e feinga ʻo e telefoni, talanoa, mo e kole kehe ʻaki e ngaahi lekooti ngāue tatau ʻi he ngaahi halanga.

Sio ki he Fakahiki Ki ʻOlunga

Sio ki he lahi ʻo e taimi ʻoku ʻalu ki he tuʻunga ua, kau poto, mo e ngaahi fakahiki ʻi he ngaahi timi ki muʻa he tuʻutāmaki e ngaahi SLA.

Ngaahi Fakaʻilonga ʻo e Talangofua ki he SLA

Vaheʻi e ngāue ʻo e laine ʻoku tali mei he muimui ʻi muʻa ke malu e tonu ʻo e lipooti.

Ngaahi Fakaʻilonga ʻo e Fakaʻaongaʻi ʻo e Kau ʻEjini

ʻIlo e kau ʻejini ʻoku fonu pea toe vahevahe e kāpui ki muʻa he ʻalu hake e taimi tatali ʻa e kasitomā.

Ngaahi Lipooti ʻo e Ngāue ʻo e Tokoni

Fokotuʻu ngaahi fakanounou maʻa ki he ngaahi fakatahaʻanga, vakaiʻi ʻo e lelei, mo e ngaahi fakamatala ki he kau taki.

Founga ngāue

Mei he Hū ʻo e Laine ki he Lipooti Kuo Mateuteu ki he Fakalelei

ʻOku tokoni ʻa e Hubnity ki he ngaahi timi tokoni ke muimui e ngāue ʻo e tikite ʻi he ʻaho, vakaiʻi e lelei ʻo e feinga, mo vahevahe ha lipooti tatau ʻo e sevesi ʻi he kautaha kotoa.

Ko e tokanga ko e ʻūfi ngāue ʻi loto ʻo e potungāue mo e ngaahi fili ʻoku ne tokoni ki he fakatahaʻanga lahi ange ke fai.

  1. 01

    Palani e Kāpui ʻo e Laine

    Fakamahinoʻi e ngaahi tuʻunga fakamuʻomuʻa ʻo e halanga, ngaahi hala ʻo e fakahiki, mo e ngaahi vahe ʻo e kau ʻejini ki he ʻaho ngāue taki taha.

  2. 02

    Lekooti e Ngāue ʻo e Tokoni

    Muimui e ngaahi talanoa moʻui, fakafoʻou ʻo e tikite, mo e ngāue muimui lolotonga ʻoku ngāue ʻa e ngaahi keisi.

  3. 03

    Vahevahe e Ngāue ʻo e Fakalelei

    Vaheʻi e fakahokohoko, fakalelei palopalema, tohi, mo e muimui ki he kasitomā.

  4. 04

    Vakaiʻi e Ngāue ʻa e Kau ʻEjini

    Fakapapauʻi e lelei ʻo e feinga, fakatatau ʻo e laine, mo e ngaahi sīpinga ʻo e fakahiki ki muʻa he ngaahi sesini QA.

  5. 05

    Pulusi e Lipooti ʻo e Tokoni

    Vahevahe e ngaahi fakanounou mahino ʻo e fakalelei ki he palani malava mo e ngaahi polokalama fakalelei ʻo e sevesi.

Ngaahi Ngāue ʻAki

Fokotuʻu ki he Faʻahinga Kotoa ʻo e Timi Sevesi ki he Kasitomā

Neongo ʻokú ke puleʻi ha ngaahi tebili tokoni ʻo e tuʻunga ʻuluaki, tokoni fakatekinikale, pe ngaahi ngāue lavameʻa ʻa e kasitomā ʻo e kautaha lahi, ʻoku tokoni ʻa e Hubnity ki he founga ʻoku muimui ai ʻe ho timi e feinga ʻo e fakalelei.

  • Ngaahi Timi Tebili Tokoni

    Muimui e fakahokohoko tikite, fakalelei ʻo e palopalema, mo e feinga ʻo e fakaʻosi ʻaki e lekooti siʻi ʻaki e nima.

  • Kau ʻEjini Tokoni Moʻui

    Siviʻi e kāpui ʻo e telefoni mo e talanoa mei he tali ʻuluaki ki he fakalelei ʻo e keisi.

  • Ngaahi Ngāue ʻo e Tokoni

    Fakatatau e lipooti ʻo e feinga ʻi he ngaahi timi ki ha sivi maʻa ange ʻo e SLA mo e malava.

  • Kau Poto ʻi he Tokoni Fakatekinikale

    Fua e fakalelei palopalema faingataʻa mo e feinga ʻo e fakahiki ʻi he ngaahi vahe ʻo e koloa.

  • Kau Taki ʻo e Aʻusia ʻa e Kasitomā

    Vakaiʻi e ngaahi fakahokohoko ʻo e fakalelei ʻi he timi kotoa mo e malava ʻo e kau ʻejini ki muʻa he palani e ngaahi fakaleleiʻi ʻo e sevesi.

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