Hubnity

Huza gukemura ibibazo, ubufasha bw'ako kanya n'ikurikirana n'igihe cyo gukemura gipimika.

Hubnity iha amatsinda y'ubufasha inyandiko isobanutse y'imirimo y'imirongo, ibiganiro by'ako kanya n'imbaraga z'ibyazamuwe kugira ngo abayobozi banoze ireme ry'ibisubizo nta gukeka.

Reba amapaki
Ubuzima bwite
Itsinda rya serivisi ku bakiriya ricunga imirongo y'ibibazo n'imikorere yo gusubiza ako kanya

Imbogamizi zisanzwe mu bufasha

Kurikirana neza imbaraga zo gukemura nta gice cy'imirongo gihishwe

Amatsinda y'ubufasha akemura ibibazo byinshi n'ibiganiro by'ako kanya, ariko imbaraga akenshi ntizigaragara kugeza SLA zitubahirijwe. Hubnity ihuza akazi k'abakozi n'inyandiko zipimika kandi ziteguye isuzuma.

  1. Imbogamizi 01

    Igihe cy'ibibazo ntigikurikiranwa

    Abakozi bahinduranya imiyoboro n'ibibazo, ariko imbaraga nyazo zo gukemura ntizikunze kugaragara muri raporo z'ibikorwa.

    Umusaruro wa Hubnity

    Ubaka inyandiko z'ikemurwa zizewe

    Shyiraho isoko yizewe y'imbaraga z'ubufasha aho kwishingikiriza ku makuru y'ibibazo atuzuye.

  2. Imbogamizi 02

    Ukwitabwaho kw'imirongo kutangana

    Abayobozi ntibashobora kubona aho abakozi bakoresha igihe mu gutondeka, ikiganiro cy'ako kanya, telefoni n'ikurikirana nyuma yo gukemura.

    Umusaruro wa Hubnity

    Noza ibiganiro bya QA

    Koresha amakuru asukuye y'ibikorwa kugira ngo uyobore iterambere ry'abakozi na gahunda zo kunoza ireme.

  3. Imbogamizi 03

    Incamake za SLA zikozwe n'intoki

    Ishami ry'ibikorwa by'ubufasha ryongera kubaka incamake z'ikemurwa n'intoki mbere y'isuzuma rya buri cyumweru n'inama z'igenamigambi ry'ubushobozi.

    Umusaruro wa Hubnity

    Yihutisha imyiteguro y'ibikorwa

    Simbuza isuku y'amakuru y'intoki incamake z'ikemurwa ziteguye gusuzumwa.

  4. Imbogamizi 04

    Ibyuho mu bushobozi bw'abakozi

    Imirongo isa nk'ifite abakozi kugeza imyiteguro y'ibyazamuwe n'imirimo y'inyandiko bitangiye gutera ibirarane bihishe.

    Umusaruro wa Hubnity

    Tegura abakozi ufite icyizere

    Menya kare abakozi barenze urugero kandi usubiranye ukwitabwaho kw'imirongo mbere y'uko igihe cyo gusubiza kigira ingaruka.

Ibyo ishami ribona

Ibyo amatsinda y'ubufasha akeneye byose kugira ngo ahuze imbaraga n'ikemurwa

Kuva ku gutondeka ibibazo kugeza ku kwita ku miyoboro y'ako kanya, Hubnity ifasha amatsinda y'ubufasha gupima imbaraga, kuringaniza imirongo no kunoza raporo z'ireme rya serivisi.

Byubakiwe ishami rishinzwe serivisi ku bakiriya: inshingano zaryo, isuzuma rigaruka n'amatsinda rifasha.

  • Incamake y'ibikorwa by'imirongo
  • Ukwitabwaho kw'imiyoboro y'ako kanya
  • Kubona igihe kuri buri kibazo
Ikibaho cya Hubnity gifite incamake y'icyumweru n'ibikorwa bya vuba

Gukurikirana imbaraga kuri buri kibazo

Andika igihe cyakoreshejwe mu gutondeka, gukora iperereza no gukemura nta mbogamizi wongereye ku mikorere y'abakozi.

Inyandiko z'imiyoboro y'ako kanya

Kurikirana imbaraga za telefoni, ikiganiro n'uguhamagara ukoresheje inyandiko z'ibikorwa zihamye mu miyoboro yose.

Kubona ibyazamuwe

Reba igihe kijya ku rwego rwa kabiri, ku nzobere no mu guhererekanya hagati y'amatsinda mbere y'uko SLA zigira ibyago.

Ibimenyetso byo kubahiriza SLA

Tandukanya imirimo yo gusubiza ku mirongo n'ikurikirana riteganyijwe kugira ngo raporo zibe nyazo.

Ibimenyetso by'ikoreshwa ry'abakozi

Menya abakozi baremerewe kandi usubiranye ukwitabwaho mbere y'uko igihe abakiriya bategereza cyiyongera.

Raporo z'ibikorwa by'ubufasha

Kora incamake zisukuye zo mu nama ngufi, isuzuma rya QA n'amakuru y'ubuyobozi.

Imikorere

Kuva ku kwakira ibibazo kugeza kuri raporo ziteguye ikemurwa

Hubnity ifasha amatsinda y'ubufasha gukurikirana imirimo y'ibibazo ya buri munsi, gusuzuma ireme ry'imbaraga no gusangiza raporo za serivisi zihamye mu kigo cyose.

Icyibandwaho ni uruziga rw'imikorere y'imbere mu ishami n'ibyemezo rifasha ikigo cyose gufata.

  1. 01

    Tegura ukwitabwaho kw'imirongo

    Sobanura ibyihutirwa by'imiyoboro, inzira z'ibyazamuwe n'inshingano z'abakozi kuri buri gihe cy'akazi.

  2. 02

    Andika ibikorwa by'ubufasha

    Kurikirana ibiganiro by'ako kanya, ivugurura ry'ibibazo n'imirimo yo gukurikirana mu gihe ibibazo bikiri gukemurwa.

  3. 03

    Shyira imirimo yo gukemura mu byiciro

    Tandukanya gutondeka, gushaka ibisubizo, inyandiko n'ikurikirana ry'abakiriya.

  4. 04

    Suzuma imikorere y'abakozi

    Emeza ireme ry'imbaraga, uburinganire bw'imirongo n'imiterere y'ibyazamuwe mbere y'inama za QA.

  5. 05

    Tangaza raporo z'ubufasha

    Sangiza incamake zisobanutse z'ikemurwa ku igenamigambi ry'ubushobozi n'ibikorwa byo kunoza serivisi.

Imikoreshereze

Byubakiwe buri bwoko bw' itsinda rya serivisi ku bakiriya

Waba uyobora ibiro by'ubufasha by'urwego rwa mbere, ubufasha bwa tekiniki cyangwa ibikorwa by'intsinzi y'abakiriya b'ibigo binini, Hubnity ishyigikira uko itsinda ryawe rikurikirana imbaraga zo gukemura.

  • Amatsinda y'ibiro by'ubufasha

    Kurikirana gutondeka ibibazo, gushaka ibisubizo n'imbaraga zo gusoza ufite inyandiko nke z'intoki.

  • Abakozi b'ubufasha bw'ako kanya

    Kurikirana ukwitabwaho kwa telefoni n'ikiganiro kuva ku gisubizo cya mbere kugeza ikibazo gikemutse.

  • Ibikorwa by'ubufasha

    Huza raporo z'imbaraga mu matsinda yose kugira ngo isesengura rya SLA n'ubushobozi risukure.

  • Inzobere mu bufasha bwa tekiniki

    Pima imbaraga zo gukemura ibibazo bigoye n'ibyazamuwe mu bice byose by'igicuruzwa.

  • Abayobozi b'uburambe bw'abakiriya

    Suzuma imigendekere y'ikemurwa mu itsinda ryose n'ubushobozi bw'abakozi mbere yo gutegura kunoza serivisi.

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